By Desiree M. Carter, USAG Humphreys Housing Operations ManagerMay 15, 2020
Camp Humphreys, Republic of Korea – Since early February, Army Family Housing residents here now have the opportunity to submit Demand Maintenance Orders through the AFH Online Work Order System.KOHOM, the maintenance contractor for the USAG Humphreys Housing Division since September 2019, began to train and phase into the position last year. Originally based out of Seoul, KOHOM manages housing maintenance for numerous installations and property across the peninsula.Based on the weekly maintenance callbacks conducted by the Housing Office, the response has been very positive.“After the initial Housing Town Hall (held in February 2019), we knew that we needed another way for the residents to be able to submit service orders,” said Bryan Dorrough, chief of Facilities Branch.Many of the community complaints revolved around three central themes: “No one answers the phone;” “The line is always busy;” and “I cannot understand the person on the other end of the line.”“So, we stood up a way for our customers to submit service orders on the DPW (Directorate of Public Works) webpage and have had nothing but positive comments,” Dorrough said.This procedure for submitting service orders has taken off with great success and has received positive comments from residents, he added.Here is one recent comment: “I just utilized the new email system for routine work orders as our a/c is not working. Realizing it’s a holiday weekend, I didn’t expect a response until Wednesday. However, I received an email response very shortly after submitting my email and the techs are already here working to identify the issue. On a Saturday of a holiday weekend! This is truly amazing. Thank you for taking such good care of us.”Work orders being submitted via the online system will also help alleviate some of the language barrier that presents itself telephonically.To submit work orders via the online system, please go to: https://home.army.mil/humphreys/index.php/about/Garrison/directorate-public-worksAfter receipt of the Demand Maintenance Order Information, the work order clerk will send you an email with your DMO number. Residents may also email work order requests to email@example.com.For any emergency service requests (Life/Health/Safety), please call DSN: 4357 or by cell phone 0503-356-4357.
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7-hour outage in Panchkula sectors disrupts work, online classes
Even though Haryana boasts of having surplus electricity, power outages have been rampant in its mini capital- Panchkula. This comes during a period of lockdown, when working from home has become the new norm.
The long electricity cuts, which began in Sector 2 on May 1, have since remained continuous. “It has been over a week since electricity is cut each day in Sector 2. These cuts stretch from one hour to sometimes over 6 hours at a stretch. On Thursday, my son could not work and had to take a half day. While my grandsons, whose school classes are being held online, have not been able to properly attend them. Either they have remained disconnected from their classes for hours or like Thursday, have not joined them at all. This is outrageous, on one hand the government promotes online classes, on another they do not give us electricity,” said PS Sangha, president of Sector 2 RWA.
On Thursday, the electricity cut that began at 9.30 am went on till 4 pm. The cut, according to a message received by the residents was because of “frequent break downs during last some days” and for preventive maintenance of the sector’s electricity.
According to the message, the electricity was supposed to be cut from 9.30 am to 1.30 pm. The sector had faced a similar outage on May 1, while over three-hour outage was also experienced by Sector 31 residents from 4pm on Thursday.
Meanwhile, Sector 2 residents claimed that several complaints filed with the Uttar Haryana Bijli Vitran Nigam are not solved in reality but only on paper. A resident of the sector, Sunil Gupta said, “The officials registered my complaint only after a lot of insistence. As soon as it was registered, I got a message that the problem has been solved, which actually did not happen till evening.”
Electricity cuts also happened in Sectors 27, 28, Police Line and Ramgarh area of Panchkula. Residents also urged MC to look into the matter. Sub-Divisional Officer, Rajinder Rohilla said, “Such cuts are part of scheduled maintenance of power grids. It will happen in all the sectors. This was to be done in March but was delayed due to lockdown. We sent texts as well. The maintenance will go on for the next 15 days.”
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Author: Pallavi Singhal
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